Shipping and Returns
(last update 26/08/2025)
We process and ship all orders from Paris, France. Delivery vary depending on your location. Please note that delivery times may be affected by factors like customs procedures or unexpected delays. We are committed to delivering your order promptly and thank you for your understanding.
Kindly be aware that any applicable customs duties or government fees are the customer's responsibility and must be settled at the time of delivery.
We strive to deliver your orders as quickly and safely as possible, no matter where you are!
Shipping
We take great care in ensuring your cards arrive in perfect condition. Each card is carefully crafted by hand, ensuring exceptional quality and attention to detail. All orders are securely packaged in bubble-lined envelopes to provide maximum protection during transit.
You can choose between two delivery options:
- With Tracking: Allows you to monitor your package every step of the way.
- Without Tracking: A more affordable option without detailed shipping updates.
Delivery times are as follows:
- Within France: 12-15 days
- Within Europe: 16-20 days
- Worldwide: 20-24 days
Returns
Playing card
We do not accept returns on printed items as they are custom creations made specifically for you. Each design is uniquely crafted based on your input, making it non-refundable and non-exchangeable. Please review your order details carefully before confirming. If you have any questions or concerns, feel free to contact us prior to placing your order.
Tokens
At https://www.pokecardgenerator.com, we are committed to providing a unique and innovative experience through our AI-generated images. We understand that artificial intelligence, while powerful and revolutionary, is not perfect and may not always deliver results exactly as you expect. It’s important to be aware of this inherent limitation before making any purchase.
Because of the significant costs associated with powering the advanced GPUs required for AI image generation, we unfortunately cannot offer refunds once credits have been used. We understand this may not be ideal for everyone, but this policy ensures that we can maintain a fair, sustainable, and accessible service for all our users.
We strongly encourage you to explore our gallery and community pages before making a purchase. There, you can see images generated by other users, which will give you a better idea of the creative possibilities and the current limitations of AI-generated art. This will help guide your expectations and allow you to make an informed decision.
Your understanding and support mean a lot to us. As we continue to improve and refine our AI models, we hope you will join us on this exciting journey into the future of digital creativity.